Housing Manager

MMP Consultancy are seeking an experienced Housing Manager in West London on a temporary basis. This role will provide essential cover within the housing management team, ensuring the continued delivery of a high-quality, customer-focused service across a designated patch. Key Responsibilities Manage a portfolio of properties across West London, acting as the main point of contact for residents Handle anti-social behaviour (ASB) cases, ensuring appropriate action is taken in line with policies and procedures Conduct regular estate inspections to maintain high standards and identify any health & safety concerns Ensure compliance actions linked to fire risk assessments and other safety requirements are completed Support new tenancy processes, including sign-ups, in partnership with the Allocations Team Carry out tenancy and rent-related visits, working alongside the Income Team where required Respond to and resolve customer enquiries and complaints in a timely and professional manner Work collaboratively with internal teams to improve resident engagement and overall customer satisfaction Maintain accurate records and ensure all casework is up to date and compliant Requirements Proven experience in a Housing Management or similar role within social housing Strong knowledge of tenancy management, ASB, and housing legislation Excellent communication and interpersonal skills Ability to manage a varied workload independently and prioritise effectively Experience of working in a customer-focused environment Full UK driving licence and access to a vehicle (or ability to travel across the patch)